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How Much Will The Repair Cost?
It depends on multiple factors such as the model, the issue, the date, time, and location.How Long Does The Screen Repair Take?
The repair usually takes about 15-30 Minutes, depending on the model, the issue(s), the day of the week, or even holidays. A screen repair can take 15 minutes, while a motherboard repair can take 3 days.Do I lose any Information After a Screen or Battery Replacement?
No. However, if the issue is with the motherboard, we recommend creating a full backup before proceeding with your service request.How Do We Fix Your Broken Phone Screen?
We drive to your convenient location and fix your device curbside in the car.How Soon Can I Schedule a Technician?
As soon as you book online, pay the travel fee, add "it's urgent" in the notes, or contact us by phone or text to let us know it's urgent, we will arrange to deliver this service to your location and provide an ETA.Is There a Warranty?
Yes! Our mobile phone repair service includes a lifetime warranty, provided the device has no physical damage or signs of heavy use.What's The ETA?
Our technician can provide you with the exact ETA only after you've received and assessed the information about your device, the issue(s), and your address. Factor in what if a train stops on the way around Houston, or it suddenly rains, and ETA can change. Please be patient with our technicians, as many variables are outside their control, such as Houston's weather, train schedules, and accidents. We can usually be at your doorstep in 1-2 hours or 4-5 hours. If you need it urgently, please type "It's urgent" in the notes when booking your service.Can You Fix Water Damage or Recover Data From a Damaged Phone?
Yes, we can fix water-damaged phones; however, there's a chance they're unfixable. It depends on the extent of the damage, the duration of submersion, and whether it had any prior damage. You would need to diagnose it, and then we can let you know whether it's fixable.What Happens if My Device Can't be Fixed?
Our techs are trained to replace screens, batteries, and other parts. If your phone has a motherboard issue, we need to send it in for further repairs, which will take 1-3 days. If you decide not to proceed, we will still need to charge $50, plus tax and fees, for travel, labor, and diagnosis.What Type of Parts Will Be Used in My Phone?
We can install LCD or OLED-quality screens on your iPhone if you'd like. Any part we use is the most reliable part available for the price. All parts are sourced from third-party manufacturers, and none are Apple's original components. If you prefer an Apple Genuine part, use the Apple store. There is an Apple store in Galleria Mall, and there is another one on Westheimer Rd, and Weslayan StWhere is your shop located?
Phone Repair Doctors’s office is located at 2500 Yale St, Houston, TX 77027. However, we operate a mobile service. The technician fixes your device at your desired location.What are your store hours?
We are open 24/7; however, there may be times when we are unable to get on the phone. Send us a text message, and we will prepare to fix your device as quickly as possible.Do you provide a free repair estimate?
Yes, Phone Repair Doctors provides a free estimate as long as the technician can provide an estimate without physically working on the phone. If you provide us with details, we could give you a good estimate by email or text message.Do you offer Free diagnostics?
As long as the diagnostics can be performed without opening the phone, the diagnostics will be Free. The only Diagnostics that will be charged are those that involve opening the phone to see the inside. If you decide to proceed with the repair, the diagnostic fee will be included in the repair cost, and the total will be communicated beforehand.What’s the turnaround time?
Depending on the issue, the model, and the phone's condition, turnaround time can vary, but for most iPhone repairs, it takes less than 30 minutes. For example, replacing the screen on most iPhone models takes about 15 minutes.Do you use Genuine (OLED) or High-Quality LCD?
By default, we provide estimates and repairs for screen replacements using high-quality LCDs; however, if you need a genuine-quality OLED screen, we can provide it upon request, provided you give us sufficient advance notice to obtain the necessary parts.Can you fix my specific model?
Phone Repair Doctors repairs Apple iPhone, Samsung, Google Pixel, LG, TCL, OnePlus, Motorola, Alcatel, Revvle, ZTE, TCL, and Nokia.What happens if the repair doesn't resolve the issue?
If we travel to you and the device is not repairable, or it’s the wrong model/description, or you decide you don't want to proceed with the repair for whatever reason, the $50 fee is non-refundable as it covers the cost of dispatching a technician to drive to your location with the necessary tools and parts, and to diagnose the issue in great detail.What’s Phone Repair Doctors guarantee?
We cannot 100% guarantee the results, but we can be very close to certain once we diagnose it in person and test the device's vital functions. One thing we can guarantee is that we have your back and will do anything within reason to help.Is an appointment necessary?
Since we are fully mobile and conduct all repairs in our vehicle at your curbside location, Phone Repair Doctors requires an appointment, either by texting us the information or by booking online.Are you open on weekends?
Yes. Phone Repair Doctors works even on the weekends. When everyone else is unavailable for phone repair and you need it done, we are your phone repair solution at your spot.Do you provide pick-up and delivery for repairs?
Yes. Phone Repair Doctors is a mobile service and provides pickup and Delivery for repairs. We come to your convenient location and fix your devices curbside in our vehicle.Do you offer a warranty on your repairs?
Yes, all repairs come with a 30-day warranty, provided there's no physical damage to the installed parts, and they're still in mint condition if we need to send them back.How long is the warranty on a screen replacement?
The warranty for smartphone screen replacements lasts 30 days, provided the unit is in perfect condition and not physically damaged.Can I wait here while you fix my phone?
Yes, you can wait on-site while we fix your device and watch the repair. However, we recommend leaving the technician alone and refraining from speaking to him while he's on the phone to ensure he is focused on the task.Will I lose my photos or data after the repair?
No. Unless the touchscreen has ghost touch and is randomly touching its own buttons, and the iPhone has been in “Unavailable” status for a few hours, there is a chance that data may need to be reset to factory settings after the screen repair.Can you recover data from a broken phone?
We can only fix physical damage that will help you recover data from a broken phone, but we do not specialize in cell phone data recovery.What do I need to do before the repair at Phone Repair Doctors?
Just make sure to keep some charge (unless water-damaged) and, preferably, update the iOS software.Why is my phone swollen and bulging from the inside?
The battery is swollen. It happens to lithium batteries when they are exposed to intense heat. Also, irregular charging patterns could cause such an issue. When the battery is swollen, you need to replace it asap! The bubble inside the battery is filled with toxic gases. Phone Repair Doctors can replace your iPhone battery professionally at your spot, in the company vehicle, keeping the dangerous battery at a safe distance.Do you repair phone cameras (blurry photos, cracked lens)?
Yes.Can you fix the speaker or microphone's muffled sound (no audio)?
Yes.Will the repair void my manufacturer's warranty?
Yes.My phone keeps overheating. Is that a costly repair?
Usually yes.My phone has a green or pink line on the screen. Can you fix that?
Yes.Are your repair technicians certified?
Our Techs are certified in phone repair. We come to you for quick repair and convenient service in Houston, Texas.How do I protect my phone from future damage?
Get a flexible, tough case, such as a rubber or silicone phone case, and install a screen protector.Should I use a screen protector and case?
Yes, because it keeps the screen safe and prevents further damage later. We offer a FREE screen protector with certain iPhone screen repairs, installed on top of the new screen.How can I make my battery last longer?
On iPhone, turn off settings such as Wi-Fi Assist, optimized charging, and Low Power Mode. Delete unwanted apps and reduce charging cycles. Moreover, use a high-quality charger cable and a high-quality charger cube.My screen has a tiny crack. Is it cheaper to fix?
It doesn't matter if it has a tiny crack or a damaged screen; we need to replace the unit with new parts and therefore disregard the original part, so the price will be the same.Does Phone Repair Doctors price-match competitor quotes?
We don’t price match because we are a mobile repair service. Our service is unmatched in Houston, Texas. We do provide discounts, however.What payment methods does Cellular Hospital Texas accept?
We prefer Cash; we also accept Zelle, CashApp, Apple Pay, Venmo, or checks.Is the diagnostic fee waived if I proceed with the repair?
Yes, if you proceed with the repair and pay the full repair cost, you don't need to worry about the diagnostic fee anymore.Do I have to pay for the repair upfront, or is it paid upon completion?
The traveling fee is due up front, and the remaining payment is due upon completion of the device. The reason we charge up front is that our technician prepares for the repair, attains the necessary tools and parts, and drives to your location. All of these require money to make that happen.Do you offer a discount to Disabled people?
Yes. Phone Repair Doctors offers a discount to people with disabilities in Houston, TX, to help our city.Do you offer a discount to veterans?
Yes. Phone Repair Doctors offers a discount to Veteran people in Houston, TX, to help our city.Do you offer a discount to active U.S. Military Personnel?
Yes. We offer a discount to active U.S. Military Personnel in Houston, TX.Do you offer a discount to seniors?
Yes. Phone Repair Doctors offers a discount to seniors in Houston, TX. Our Houston seniors deserve much love and care.Do you buy old or broken phones?
Yes, we may buy your broken device under certain conditions. Generally, we don't specialize in buying broken devices, but in special circumstances, we might buy one if you would like us to.Can you unlock my phone so I can switch carriers?
No, we don’t unlock devices for carriers.Do you fix software issues like boot loops or frozen screens?
It depends on the device's exact issue and whether it needs a device reset and a software update. We can provide that service, but generally speaking, we don't work on motherboard issues.
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