WARRANTY POLICY
WARRANTY POLICY
Embedded Files
Is There a Warranty?
Yes!
Our service comes with a lifetime warranty, provided the device has no physical damage or signs of heavy usage.
Our warranty is limited to the repaired parts only.
Minor scratches, cracks, and unglued parts are considered physical damage.
There is No Warranty for devices that have Frame Damage, Water Damage, or Back Glass Damage, as the motherboard may have been damaged.
Our Warranty Coverage:
1. Comprehensive Coverage:
- Our warranty covers a wide range of repair services.
- We stand behind our work, and our warranty demonstrates our confidence in the skills of our experienced technicians.
2. Duration:
- Enjoy a lifetime warranty on all our phone screen repair services with a small detail. For example, during phone screens, the screen is under warranty only if there is no physical damage.
- This extended coverage period showcases our commitment to the longevity of our repairs.
3. Terms and Conditions:
- The warranty covers defects in parts and workmanship related to the specific repair service performed.
- Accidental damage or unauthorized repairs will void the warranty.
- Please refer to our detailed terms and conditions for a comprehensive understanding of the warranty coverage.
Why Choose Our Warranty:
1. Quality Parts:
- We use only reliable parts in our repairs to ensure the longevity and optimal performance of your device. If a part is defective, it can happen naturally, but don't worry, we've got you covered as long as you keep the part intact.
- Our commitment to quality extends to our services and our components.
2. Expert Technicians:
- Our certified technicians have the skills and expertise to deliver top-notch repair services.
- You can trust our team to diagnose and fix issues accurately, backed by industry knowledge and experience.
3. Customer Satisfaction:
- Your satisfaction is our priority. If you encounter any post-repair issues covered by the warranty, we are committed to resolving them promptly.
- We value your trust and aim to exceed your expectations in both service and support.
How to Receive Your Warranty Services:
1. Contact Us:
- If you experience any issues covered by the warranty, contact our customer support team via text message at 832-331-3531 or email us at pr4htx.org@gmail.com
- Provide your repair order details and a detailed description of the problem.
2. Evaluation:
- Our team will assess the reported issue and determine if it falls within the scope of the warranty coverage.
- If eligible, we will guide you through the next steps for resolution. It will help to evaluate online if you send us clear photos/videos of the damage you are experiencing
3. Resolution:
- Depending on the nature of the issue, we will either repair or replace the defective parts at no additional cost to you.
- Our goal is to ensure your device functions seamlessly.
Terms and Conditions:
1. Limitations:
All repairs carry a warranty on only the fixed parts. Wear, scratches, physical damage, or liquid damage voids the warranty! Physical damage to the LCD screens may not be visible to the naked eye. LCD screens showing lines of any color, bleeding, or complete blackouts constitute physical damage to the new part and therefore void the warranty.
There is no warranty for Back Glass repairs, as they are considered frame damage and can cause internal issues over time.
We are responsible only for the repairs performed on the device. The warranty does not cover the whole device or any other parts.
There is no warranty for devices repaired for liquid damage or for devices that have been previously liquid-damaged.
There is no warranty for any device with frame damage.
There is no warranty for any device with motherboard damage.
All sales are final. There will be no refunds for repairs, as we must expend valuable time and specialized work on the device, which incurs costs.
2. Voiding the Warranty:
- Unauthorized repairs, tampering, or damage caused by neglect or misuse after the repair will void the warranty.
- Ensure your device is handled only by our certified technicians.
3. Transferability:
- The warranty is non-transferable and applies only to the original device that was initially repaired by us.
Phone Repair Doctors LLC stands by the quality of our phone repair services. Our comprehensive warranty is a testament to our commitment to your satisfaction and the reliability of our repairs. Choose us for professional phone repairs, backed by our industry-leading warranty. If you have any questions or concerns, please contact our dedicated customer support team.
Phone Repair Doctors LLC
2500 Yale St, Houston, TX 77008
For more information regarding how we operate, please check out the links below:
Page updated
Google Sites
Report abuse