Diagnostics may take 15 minutes or a few business days (For motherboard issue devices).
Diagnostics will be subjected to a Non-Refundable diagnostic fee that is $30.
If we traveled to you and after a diagnosis, the technician recognizes the device as not repairable, then the minimum diagnostic fee plus the traveling fee will apply.
All repairs carry a risk of loss for all the data and information of the phone. The customer is responsible for backing up their data before any repair is done. PHONE REPAIR DOCTORS LLC is not responsible for any loss of data from the customer’s device(s)
By dropping off your device for repair or diagnosis, you are giving consent and you are acknowledging that PHONE REPAIR DOCTORS LLC will attempt the necessary steps to diagnose or repair your device that includes the process of opening the electronic device and therefore that device will lose its original seal between the frame and the screen.
All repairs carry a risk of losing the life of the device depending on the conditions of the phone at the time of the repair
When a repair is requested for a specific problem, it may require additional necessary repairs to complete the repair, which may result in additional charges. We will try to honor the quote given; however, the price may fluctuate depending on the repairs needed. We will also try to inform the customer of any changes before conducting the repair.
All repairs carry a 10-day warranty on only the fixed parts. Wear, scratch, physical, or liquid damage voids the warranty! Physical damage on the LCD/OLED screens may not be visible to the naked eye. LCD/OLED screens showing lines of any color, bleeding, or complete blackouts constitute physical damage on the new part and therefore it voids the warranty.
We are only responsible for the repairs being done on the device. The warranty does not cover the whole device or any other parts.
Devices being repaired for liquid damage or have been liquid damaged before, do not carry a warranty of any kind.
Devices being repaired for any issue will not carry a warranty of any kind if it has a broken, cracked, or missing back at the time of drop off.
All sales are final; they carry a 10-day warranty. We have no refund policy.
All accessories sales and repairs are final— We accept no refunds or exchanges.